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August 25, 2022 9:29 AM

Reinstatement of Utility Disconnections & Late Fees

Due to the financial impacts and strains on our citizens and businesses caused by COVID-19, in March of 2020 the City halted water utility shut offs and late fees.

This means someone’s water wasn’t shut off if they couldn’t pay, and they wouldn’t have to worry about accruing additional fines through the late fees.

After two and a half years, the City will begin applying utility late fees and water shut offs; this will begin during the October payment cycle.

The late payment timeline will return to this format:
-10th of the Month: Water utility bill balance due
-15th of the Month: Penalties applied and late notices sent out
-Last Day of the Month: Final day to pay balance before water shut off
-1st Day of Next Month: Water shut off

First and foremost, if you are far behind with paying your water bill and have concerns, let us know, and we will work out a plan with you!

Below is a list of agencies that offer payment assistance:
-Catholic Charities – 913.782.4077
-Johnson County Assistance – 913.715.6653
-El Centro – 913.677.0100
-Salvation Army – 913.782.3640

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